Your MDHearing device is covered against defects in materials and workmanship for one (1) year from the time you receive your order. Repairs and replacements are easy, simply contact Customer Service via phone or email to get started.
MDHearing Warranty
Your MDHearing hearing aid is covered against defects in materials and workmanship for one (1) year from the time you receive your order. If at our examination it is determined that the unit failed to work due to parts, materials or workmanship, we will repair or replace it for free.
This warranty does not cover malfunctions due to unusual wear and tear or mistreatment of your hearing aid, such as physical shock, damage from moisture or sweat, excessive wax build-up, lack of proper maintenance, or tampering with the device, all of which void the warranty.
If you do not regularly change your hearing aid accessories (domes, tips, wax guards, tubing), your warranty will be considered void. Similar to car maintenance, hearing aid maintenance is essential to ensure your hearing aids are working well for years to come.
How to get service
If you require Warranty or Replacement Service, you MUST contact Customer Service to activate our return/replacement process before sending the devices back to us. This is essential for proper processing and efficiency.
MDHearing Protection and Care Plans
For coverage beyond the standard 1-year warranty, you may consider adding our Protection Plan or a Care Plan. These plans provide protection against ALL defects, malfunctions, and accidental damage—such as water damage, pet damage, stepping on the device, etc—and loss.
Looking for more resources?
- Can my hearing aid be repaired after the warranty expires?
- What is the return policy?
- Does MDHearing offer a Protection Plan?
- How do I clean and care for my hearing aids? (General Overview)
- What are dehumidifiers/dry boxes and how often should I use one?