MDHearing has identified a software issue that is currently preventing users from personalizing their VOLT MAX (2nd generation) hearing aids. We want to assure you that resolving this issue is our top priority. We apologize for the inconvenience and will alert you as soon as a solution is available.
The VOLT MAX 2 will still connect to most smartphones/tablets and allow your mobile device to function as a remote control to change the programs and volume.
In the absence of personalization, please see your user manual to find the best program for your hearing loss.
Extended Return Period and Exchange Options
Understanding the inconvenience this may cause, we are extending the return period and offering an exchange option for anyone who is dissatisfied with their current VOLT MAX 2 hearing aids. Please contact our customer support team for more details on how to proceed with a return or exchange.
Special Offers for Continued Support
As a token of our appreciation for your patience and to help maintain the condition of your hearing aids, we are offering complimentary gifts to all users affected by this issue. These gifts include your choice of two of the following: lotion, ear wax removal kits or a dry jar. These items are essential for the care and maintenance of your hearing aids. To select your free items, please contact customer support.