In order to enhance our hearing and quality of life, hearing aids need to deliver sound to our ears—and it's frustrating when they don't. If the sound from your hearing aid is weak or there is no sound at all, don't worry. There's often an easy solution that you can do yourself at home.
In this article, we'll discuss:
- The whistle test
- General troubleshooting tips
- Troubleshooting tips for rechargeable hearing aids
- Troubleshooting tips for non-rechargeable hearing aids
The Whistle Test
If your hearing aid is not providing any sound to your ear, the whistle test can help diagnose the problem.
- Turn the volume to maximum.
- Remove the tubing from the hearing aid body.
- Cup the hearing aid in your hand and listen for whistling. You may need to move the aid close to your ear.
- If it whistles, your hearing aid is working. Wax or debris may be blocking the sound and you'll need to clean your tubing.
- If it does not whistle, please contact customer support for assistance.
More troubleshooting tips
- Make sure the hearing aid is on.
- Trapped moisture may be clogging the hearing aid and distorting the sound. Try using a hearing aid dehumidifier overnight.
- Clean the tubing, tip, and your ear canal. Replace the tubing and tip if they appear worn.
- Make sure the hearing aid is charged. If you're unsure, turn the hearing aid off and charge until the blue light turns green. Then turn the hearing aid back on.
- Make sure the battery is inserted correctly and the battery compartment is closed all the way.
- Make sure the battery is fresh. If there is any doubt, replace the battery with a new one (after removing the adhesive tab, wait 1 full minute for it to activate before inserting into the hearing aid).
- Check the battery contacts to make sure there is no corrosion.