In order to diagnose why your VOLT MAX is not holding a charge, you first need to verify that the charger itself has a charge. If properly connected to an electrical outlet, the middle light (LED2) on the charging case will be on: either blue to indicate that the charging case is charging or green to indicate that it’s fully charged.
Once you have verified the charger is working properly, place each aid in its respective charging station:
- The left aid should go in the left charging slot and the right aid should go in the right.
- Tips and tubing stabilizer bars should rest in the center well.
- Buttons on the hearing aid should face the outside of the case.
If the aids are properly inserted into the charger, you will see the corresponding lights on the left side (LED1) and the right side (LED3) of the charger light up. A blue light indicates the aids are charging.
Let the hearing aids charge until the blue light turns green, indicating they are fully charged.
If all of the above steps have been completed and you are still having trouble with your aids holding a charge, please contact customer support.