The wax guard on your NEO hearing aid is designed to help protect the hearing aid receiver (where the sound comes out) from earwax and moisture. Wax guards can be easily removed, cleaned, or replaced by you—eliminating the need to make costly appointments and trips to a hearing clinic.
In this article, we'll discuss:
What is a wax guard?
The MDHearing NEO comes assembled with a wax guard on the tip of the hearing aid. Wax guards help protect in-the-canal (ITC) hearing aids from earwax and moisture. You can think of it like a bucket collecting earwax that otherwise would have gone into your hearing aid receiver (where the sound comes out of).
When should the wax guard be replaced?
Wax guards are easy to change and should be replaced once per month. This will keep your hearing aid clean and working well for you. Use the provided wax guards only.
How to change the wax guard
Remove the wax guard tool from the case. The wax guard tool has two ends: one for removal and the other has the new wax guard attached.
- To remove the wax guard, insert the removal end of the tool into the wax guard on the hearing aid and pull it out.
Note: If the wax guard does not easily detach from the hearing aid, try twisting the tool to better grab the wax guard.
- To insert a new wax guard, turn the wax guard tool around and gently push the new wax guard into the aid until the outer ring lies flush with the outside of the receiver.
- Pull the tool straight out. The new wax guard should remain stay in the hearing aid.
- Dispose of the wax guard removal tool.
Note: This information can also be found in your user manual under the Replacing Parts section.
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