The customer is responsible for paying for return shipping, either with our Worry-free Shipping Kit or independently at a post office.
In this article, we’ll discuss:
All products MUST include a Return Merchandise Authorization (RMA) code for proper processing. RMA codes are a combination of words, letters, and numbers. For an RMA code and specific return instructions, please contact Customer Service.
Return Shipping Options
Once you’ve received an RMA code, you will be offered two options for return shipping:
- Worry-free Shipping Kit: If you purchase our Worry-free Shipping Kit ($20), we will send you a prepaid return label and packing envelope. Then you simply package up the hearing aids, write the RMA on the package, and put it in your mailbox. If the package is lost, we will assume responsibility and your refund is still guaranteed.
- Post Office: You may also ship your return independently at a post office, but we recommend shipping insurance as you are 100% responsible for the package. If the package is lost, MDHearing does not assume responsibility and you will not receive a refund until we receive your return package.
Where do I ship my return to?
Please ship your return to our Returns & Replacement Facility at:
650 W Lake Street #120
Chicago, IL 60661