VIP Care is a specialized program for customers who would like comprehensive, one-on-one care from a licensed hearing professional. VIP Care customers get scheduled appointments where they learn more about their hearing loss, how to fit and wear their hearing aids, and how to optimize their hearing aids for their specific needs.
These appointments are typically seen via video chat, similar to Facetime. However, they can also take place via a phone call if the customer prefers to talk on the phone.
Additionally, VIP Care customers receive an additional 1-year warranty on their hearing aids, exclusive offers, a priority customer support phone line, and a 10% discount on other products and services.