If your NEO stops working, there are several easy steps you can take to try to get it working again.
- Ensure your NEO is fully charged.
- Turn your NEO on by pushing the button on your aid for 3 seconds.
- Change your wax guard and dome.
- Clean the microphone using the hearing aid cleaning brush.
- Turn the volume up to maximum and cup the hearing aid in your hand. If it whistles, the hearing aid is working and wax may be blocking your ear canal. Use an ear rinse kit or have your ears cleaned by a professional.
Please see the Troubleshooting section of your User Manual for more information.
If you are still having difficulty, please contact customer support.